Refund policy

Returns & Refunds

This policy applies to products sold by 4Falcons. Products identified as sold by another seller follow that seller’s shipping and return policies, shown on the product page and at checkout. Orders containing products from multiple sellers may ship separately and have separate shipping charges.

30-Day Return Policy
We want you to shop with confidence at 4Falcons. Most eligible products may be returned within 30 days of the delivery date. To qualify for a return, the item should be unused, uninstalled, and returned in its original condition with all original packaging, instructions, hardware, accessories, and components.

Return Shipping and Restocking Fees
Customers arrange and pay for return shipping. We do not charge a restocking fee.

Customers are responsible for verifying vehicle, RV, marine, or equipment compatibility before ordering. Product fitment information is provided as a convenience and should be confirmed before purchase.

If we shipped an incorrect product, or the product arrives damaged or defective due to an issue attributable to us or the shipment, please contact us promptly. After verification, we may provide a replacement, refund, or prepaid return label as appropriate. Restocking fees will not be charged for verified incorrect, defective, or damaged items that were not caused by the customer.

Non-Returnable or Reduced-Refund Items
Items may be refused for return or receive a reduced refund if they have been installed, used, damaged after delivery, modified, altered, missing parts, returned without original packaging, contaminated with fluids or chemicals, or otherwise cannot reasonably be resold as new. Certain electrical, special-order, clearance, customized, or manufacturer-restricted products may also be non-returnable where disclosed on the product page.

Damaged or Incorrect Orders
Please inspect your order as soon as it arrives. If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible with your order number and, when requested, photographs of the product, packaging, shipping label, and damage. Please do not install or use a product that appears damaged or incorrect.

Refunds
Approved refunds are issued to the original payment method after the returned merchandise has been received and inspected. Original shipping charges and return shipping charges may be deducted from the refund when the return is caused by the customer. Approved refunds are issued within 10 business days after approval. Processing times after a refund is issued may vary depending on your bank or payment provider. If more than 15 business days have passed since approval, email info@4falconsllc.com.

Order Cancellations
Order cancellation is available for unfulfilled items within 15 minutes after purchase through your customer account. Please contact us as soon as possible if you need help cancelling an order. We will attempt to accommodate cancellation requests, but once an order has entered processing or has been shipped, it may need to be handled as a return.

Shipping
Orders are processed and shipped as quickly as possible. Shipping and delivery estimates shown during checkout are estimates and are not guaranteed. Delivery times may be affected by carrier delays, severe weather, holidays, incorrect addresses, high-volume periods, or circumstances outside our control.

Tracking information will be provided when available. Customers are responsible for entering a complete and accurate shipping address. Additional shipping charges resulting from an incorrect address, refused shipment, or undeliverable package may be the customer's responsibility.

Lost or Missing Packages
If tracking shows an unusual delay or you believe your package has been lost, please contact us so we can assist with the carrier investigation. If tracking shows the package as delivered but it cannot be located, customers should also check around the delivery location, with household members or neighbors, and contact the shipping carrier.

Exchanges
When available, we may offer a replacement or exchange instead of a refund. If you ordered the wrong product, the original item may first need to be returned and inspected before another item is shipped.

How to Start a Return
Please email info@4falconsllc.com with your order number, the item you would like to return, and the reason for the return before sending merchandise back. Return instructions and the appropriate return address will be provided. Products returned without authorization or to an incorrect address may experience delays or may not be eligible for a refund.

4Falcons reserves the right to inspect returned merchandise and determine the applicable refund or return eligibility based on the condition of the product and the circumstances of the return.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.